Privacy Policy

1. Introduction

Vulcan365 ("we," "our," or "us") respects your privacy and is committed to protecting it through our compliance with this policy. This policy describes the types of information we may collect from you or that you may provide when you visit the website vulcan365.com (our "Website") and our practices for collecting, using, maintaining, protecting, and disclosing that information.

2. Information We Collect

We collect several types of information from and about users of our Website, including information:

• By which you may be personally identified, such as name, postal address, e-mail address, telephone number ("personal information");
• About your internet connection, the equipment you use to access our Website, and usage details.

We collect this information:

• Directly from you when you provide it to us (e.g., filling out forms, requesting support).
• Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies.

3. Support Requests and Communications

When you use our Request Support system, we collect information necessary to resolve your technical issues. This includes your contact information and details about the problem you are experiencing.

SMS and Email Opt-In

By providing your phone number and email address during the support request process or through other contact forms, you expressly consent to receive communications from us regarding your support tickets, service updates, and other relevant information.

SMS Communications: We may use SMS (text messages) to provide urgent updates about your support requests or service status. Message and data rates may apply.

Email Communications: We use email as a primary method of communication for ticket updates, detailed resolution steps, and service announcements.

4. How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

• To present our Website and its contents to you.
• To provide you with information, products, or services that you request from us.
• To fulfill any other purpose for which you provide it.
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us.
• To notify you about changes to our Website or any products or services we offer or provide though it.

5. Opt-Out and Communication Preferences

You can manage your communication preferences at any time.

• SMS: You may opt-out of receiving SMS messages by replying "STOP" to any message you receive from us.
• Email: You may opt-out of marketing emails by clicking the "unsubscribe" link at the bottom of our emails. Note that you may still receive transactional emails related to your active support tickets or services.

6. Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.

7. Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at: [email protected] or 205-725-5510.